For your convenience, we offer a selection of kits with a variety of different accessories included.  You may also order individual accessories separately.

• The D2 Recovery Kit Includes
  
  1 DoubleUP Lever-Action Metal Frame
  2 Medium-Density Smooth Rollers
  1 Printed User Guide and Poster
  1 Arm Rolling Strap
  (note: the case is only included in the D5 Performance Kit)
  
  
• The D4 Therapy Kit Includes
  
  1 DoubleUP Lever-Action Metal Frame
  2 Medium-Density Smooth Rollers
  2 Extra Rollers of Your Choice
  1 Arm Rolling Strap
  1 Printed User Guide and Poster
  (note: the case is only included in the D5 Performance Kit)
  
  
• The D5 Performance Kit Includes
  
  1 DoubleUP Lever-Action Metal Frame
  2 Medium-Density Smooth Rollers
  1 Soft-Density Smooth Roller
  1 Firm-Density Ribbed Roller
  1 Firm-Density Bumpy Roller
  1 Molded Storage/Travel Case
  1 Arm Rolling Strap
  1 Printed User Guide and Poster
  
  

• Traditional foam rollers require you to get down onto the ground into awkward positions to reach each muscle group. You are also putting nearly your full body weight onto the roller. In some cases, that is a painful amount of pressure, and in other cases (like calves), that isn't enough pressure.  We created DoubleUP to solve all of these issues. 
• By standing up and using the force-multiplying levers instead of gravity, you have complete control of your rolling pressure. 
• You can also quickly move DoubleUP from one area to another without having to reposition your entire body. 
• DoubleUP can also reach areas that are difficult to treat with traditional foam rollers, like the adductors (inner thigh).
• Stand-up rolling requires a lot less floor space so you can use it almost anywhere.
• Traditional foam rolling requires a clean, smooth, dry surface to roll on, but with DoubleUP you can roll no matter where you are.
• Standing also enables you to roll while wearing almost any type of clothing so you can use it any time without changing into gym clothes. 

• In most cases, you simply want to put most of your weight on your opposite leg while you roll your relaxed leg.  This will allow you to roll deep into your relaxed muscle.  There are some treatment cases where you intentionally flex your muscles while rolling.  Please consult your medical professional about these cases or feel free to reach out to us for guidance from our medical professionals.

• Yes, you can even use DoubleUP while sitting to roll some areas.  Sitting is ideal to roll your feet, calves, and arms.  In order to comfortably reach certain areas like your upper thigh, glutes, and hip flexors, it is best to stand up.

• For detailed and easy-to-follow instructions, please see our series of How-To Videos.  If you have specific questions after reviewing the videos, please feel free to email us.

To best safeguard your DoubleUP Roller:

• Avoid getting sand or dirt in any of the moving parts.
• Do not immerse in water.
• Avoid leaving the product outside exposed to the elements.
• Wipe clean with a dry towel or a damp cloth as needed.
• Do not use abrasives or harsh chemicals for cleaning.
• Transport DoubleUP and the accessory rollers in the DoubleUP padded case to help protect the product.
• Store the entire kit indoors and out of the reach of children and pets.

• Definitely not!  We initially designed DoubleUP to help people who were unwilling or unable to use existing types of rollers.  At the same time, we always had athletes in mind to make sure the product met their needs as well.  For higher intensity training and deeper recovery, we usually recommend the D5 Performance Kit
• For lighter intensity, everyday mobility and gentler relief without the additional rollers we recommend the D2 Recovery Kit
• The force multiplying handles don't require much effort in order to get a deep roll.  And hard-core athletes can squeeze harder to get as deep as they need into their muscles.

• YES!  Some customers like to have a matching pair of one or all of our three special rollers, so we offer single and 3-packs for sale from our accessories page:  DoubleUP Roller Accessories.

• Yes - just like any other workout gear.  Our customers have successfully traveled with DoubleUP in their carry-on to both domestic and international events.

• Ribbedand Bumpyare our two firmest rollers, and they can be used to simulate a variety of deep tissue massage techniques.  Our Medium roller is also effective for deep tissue massage.  With a little bit more of a squeeze on the force-multiplying handles, you can still get a deep roll with the Medium.
• You can purchase additional rollers as an upgrade here!
• You can also find both the Ribbed and Bump rollers included on the D4 Therapy Kit and the D5 Performance Kit

• Most of our customers prefer the Bumpy roller for myofascial release.  We designed the finger-sized bumps specifically to dig deep into large muscle groups.  Some customers prefer the ridges on the Ribbedroller, since it allows them to target specific spots very precisely.  So try them both and see what works best for you.
• You can purchase additional rollers as an upgrade here!
• You can also find both the Ribbed and Bump rollers included on the D4 Therapy Kit and the D5 Performance Kit

• Most of our customers prefer to use the deep ridge of the Ribbedroller to isolate trigger points.  It is a firm ridge that can be placed on a very specific spot in order to apply deep pressure to relieve trigger points.
• You can purchase additional rollers as an upgrade here!
• You can also find both the Ribbed and Bump rollers included on the D4 Therapy Kit and the D5 Performance Kit

• That depends on your goals. Since DoubleUP's dual rollers treat two areas at once, and since you can move DoubleUP between each muscle group very quickly and easily, your rolling time with DoubleUP will typically be much shorter compared to traditional rollers.  For example, getting your legs loosened up as part of your warm-up routine may only require 1-2 minutes of rolling.  Remember to start with shorter and gentler sessions at first, until you understand how your body reacts to muscle rolling and has a chance to adapt. For treating specific issues, please contact your medical professional for advice, or feel free to email us and one of our medical experts can provide some guidance.

• That also depends on your goals and the state of your muscles.  If you are sore, most people will want to roll gently to increase circulation to begin to relieve the soreness.  If you have a stubborn knot, some users will use one of our firm rollers and gradually build up to significant amount of pressure to the point of feeling some "good pain" in order to release the knot.  If you haven't done much foam rolling before, remember to start off with gentle pressure at first until your know how your muscles respond to massage rolling.

Although muscle rolling may seem harmless, there are a lot of ways to foam roll incorrectly, which can slow down or even reverse your recovery. Here's a few important things to keep in mind:

• Start slow- It's easy to overdo it with your foam roller from the start, but you can protect yourself by starting slow and listening to your body. Try using your foam roller for just a few minutes at first, then give your body time to respond before jumping in again.
• Keep intensity low- Pain usually doesn't mean gain, and even if a really aggressive roller session feels productive at first, it can leave you feeling sore for days after. Try to limit your intensity to a 4 out of 10 and make sure that your sessions are pain-free.
• Roll once per day- It can be tempting to use your roller every chance that you get, but it's important to let your body rest between sessions. Focus on one good rolling session per day and adjust your session based on how you feel the next day.
• Choose the right time- Some people prefer to foam roll before or after exercise, while others might prefer rolling out before bed to relax and get better sleep. Try different times in your day and stick to the one that feels right.
• Be consistent- One good rolling session can be helpful, but results come from regular foam rolling day-after-day. Your body needs time to respond to foam rolling, and you can help your success by staying consistent even when your schedule gets busy.
• Consult a professional- If you are in pain, recovering from an injury, dealing with a chronic condition, or have any other health-related concerns, it is best to consult with a licensed medical professional before you begin any type of massage therapy.

• YES!  Exclusively for customers who order directly from us, we offer a Lifetime Warranty.  And for purchases made through other sellers, we offer a 2-Year Warranty.  Please see our Warranty Page for more details.

• We ship all orders the same day they are received if they meet the USPS or UPS pickup deadline.  Typical delivery time for free shipping in the contiguous US is only 1-6 business days.  We also offer low-cost upgrades to speed up the delivery depending on your location.  Note that carriers sometimes experience delays that are out of our control, especially during holiday shipping.  Please see our Shipping Policy for more details.

• We know you'll love DoubleUP Roller once you try it, so to give you peace of mind, we offer a 365-Day Money Back Guarantee exclusively when you order directly from us.  For purchases made through other sellers, their own return policy will apply (typically 30 days).  Please see our Return Policy for more information.

• For orders directly from our website: (DoubleUP Roller) we only collect sales tax in our home state of California.  We will not collect sales tax for US orders shipped to other states.  Note that some states have special "use tax" requirements that are the responsibility of the purchaser.
• However, if you purchase your DoubleUP through the Shopify "Shop" app or through Amazon, Facebook Shop, Instagram Shop, or TikTok Shop, then you will be charged sales tax by those platforms in almost every state.  This is due to the recent "marketplace facilitator" legislation that requires those platforms to collect sales tax for applicable states, which is out of our control.  

• We have partnered with TrueMed to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA) on our site.
• This means you can buy our products with pre-tax dollars, resulting in typical net savings of 30-40%.
• Please follow the instructions on this HSA/FSA info page that describe the process for getting pre-qualified and for using your HSA/FSA payment card to purchase.
• You can also purchase with an alternate payment method and then request reimbursement from your HSA/FSA program.

• Yes, to thank active military, veterans, and first responders for their service, we've partnered with GovX to offer an exclusive discount for any of our three DoubleUP Roller Kitsdirectly through our website.  Note that accessory items are not eligible for any discounts.
• When you reach the shopping cart page of our website, you will see an orange GovX ID button near the bottom that will allow you to verify your eligibility and then it will apply the discount to your order. 
• It will ask you to login or create your GovX ID account to verify your identity and access the offer.

• For orders shipped to Canada, VAT and import brokerage costs are calculated and assessed by our international carrier and broker (UPS). Those additional costs will notbe collected by us during checkout, since we are not authorized to collect them.  Instead, you will be contacted by UPS shortly before the scheduled delivery with the final charges for VAT and import, which is your responsibility to pay.
• We generally recommend that Canadian customers order through Amazon Canada (www.amazon.ca) since Amazon is able to calculate all international charges at checkout, and they sometimes offer a slightly better total cost for Canadian orders.

• The only authorized online sellers of DoubleUP are this website and our brand listings on Amazon, Facebook Shop, Instagram Shop, TikTok Shop, and Google Shopping.
• Be very careful if you see any other online listings, especially claiming unusually low or high prices. Some of these are scams trying to steal your payment and identity information. We do our best to police these fraudulent listings and issue legal take-down requests to Google, eBay, Shop, Walmart, and other platforms hosting any fraudulent listings.  However new scam listings can pop up frequently. If in doubt, please contact us (support@DoubleUpRoller.com) and we will get back to you quickly to confirm if a listing is legitimate.  We are not liable for any transaction conducted through those fraudulent sites, since we have no direct control or affiliation, and we will not honor refunds or warranty requests for any purchases through unauthorized sellers, so please use caution.