FAQ

We put together a list of frequently asked questions from some of our customers.  Please don't hesitate to contact us (support@DoubleUpRoller.com) if you have any additional questions or requests.  We would love to hear from you, and we will respond promptly.


Does DoubleUP Roller have a warranty?

  • YES!  We stand by all of our products with a 2-year warranty.  Please see our Warranty Page for more details.

Are returns allowed?

  • How do you know if you'll like something new unless you try it, right?  We know you'll love DoubleUP Roller once you try it, so to give you peace of mind, we offer a 30-Day Money Back Guarantee. Please see our Return Policy for more information.

How should I use DoubleUP Roller?

  • For detailed and easy-to-follow instructions, please see our series of How-To Videos

Is DoubleUP Roller approved for travel?

  • Yes - just like any other workout gear.  Our customers have successfully traveled with DoubleUP in their carry-on to both domestic and international events.

Which rollers are best for deep tissue massage?

  • LoosenUP (ribbed) and BreakUP (bumpy) are our two firmest rollers, and they can be used to simulate a variety of deep tissue massage techniques.  Our medium density TuneUP roller is also effective for deep tissue massage.  With a little bit more of a squeeze on the force-multiplying handles, you can still get a deep roll with TuneUP.

Which roller is best for myofascial release?

  • Most of our customers prefer the BreakUP (bumpy) roller for myofascial release.  We designed the finger-sized bumps specifically to dig deep into large muscle groups.  Some customers prefer the ridges on the LoosenUP (ribbed) roller, since it allows them to target specific spots very precisely.  So try them both and see what works best for you.

Which roller is best for trigger point therapy?

  • Most of our customers prefer to use the deep ridge of the LoosenUP (ribbed) roller to isolate trigger points.  It is a firm ridge that can be placed on a very specific spot in order to apply deep pressure to relieve trigger points.

How do I care for my DoubleUp Roller?

To best safeguard your DoubleUP Roller:

  • Avoid getting sand or dirt in any of the moving parts.

  • Do not immerse in water.

  • Avoid leaving the product outside exposed to the elements.

  • Wipe clean with a dry towel or a damp cloth as needed.

  • Do not use abrasives or harsh chemicals for cleaning.

  • Transport DoubleUP and the accessory rollers in the provided padded carrying bag to help protect the product.

  • Store the entire kit indoors and out of the reach of children and pets.

Can I order additional rollers?

  • YES!  Single and 3-pack rollers are available to order from our accessories page:  DoubleUP Accessories.